Delivery of services
Our services concern government transactions, application preparation, typing and documentation. The fulfilment and document collection terms below apply to those services.
Please read this policy with our Terms & Conditions and Refund Policy.
Processing Times
Any turnaround time we mention — whether verbally, on this website, or in a message — is an indicative estimate based on normal Authority processing. It is not a contractual commitment.
Processing may be delayed by circumstances outside our control, including Authority workload, system downtime or maintenance, security and background checks, additional document requests, medical or biometric appointment availability, public holidays, and changes in law or procedure. The Centre is not liable for any delay caused by an Authority or by a third party.
Application Outcomes
Approval or rejection of any Application is at the absolute and sole discretion of the competent Authority. The Centre gives no guarantee, express or implied, that any Application will be approved, or approved within a particular period.
Where an Application is rejected, the Authority is not always obliged to disclose its reasons. We will inform you of the outcome and of any information made available to us, and we will advise you on the options for re-application where these exist. Government Fees already paid to an Authority for a submitted Application are not refundable by us in the event of rejection — see our Refund Policy.
Documents & Collection
- Original documents are accepted only where genuinely required for a transaction and are recorded on your receipt. Wherever possible we work from clear copies.
- Completed documents and originals must be collected within 30 days of our notification that they are ready. After that period the Centre may return them to the issuing Authority, archive them, or dispose of them in accordance with applicable law, and accepts no liability for documents left uncollected.
- Documents are released only to you, or to a representative you have authorized in writing, on production of valid identification and the original receipt.
- The Centre is not responsible for loss, damage, delay or non-delivery of documents once they are in the custody of an Authority, a courier or any other third party.
- We may retain copies of documents and records for the period required by UAE law and by the Authorities.
Contact our team
Amer Lounge Jumeirah
52 Al Bailee Street, Jumeirah 3, Dubai, UAE
info@amerjumeirah.com
+971 4 335 9006
WhatsApp: +971 56 777 1061
Saturday–Thursday: 08:00–20:00 · Friday: Closed